CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. CRM helps businesses use technology.



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on July 15 2010
In the end it’s all about making the customer happy. Customer relationship management is a great tool to fulfill all the customers’ needs and requirements.
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on July 16 2010
Customer relationship management is a very vital aspect for any organisation. After all, profits depend on the image of the company projected to the public.
David Shepherd
on August 8 2010
Customer relationship management is an important aspect of corporate business. It creates a caring image of the company and builds its reputation among customers.